Dear Forum Moderators, and/or Community Managers,
So, I did as you suggested and "worked with" Storm8 Support regarding the problem with the name of my forest. (You'll recall that my Forest name does not display correctly when I visit, so therefore on the News Feeds of my neighbors it is displaying two different names! It does display correctly however when I send a gem.)
One of the forum moderators, SpiritWind00, offered to help and took screen shots of how my forest name appears. I believe she forwarded them to Support. I also took screen shots of the problem and sent them to Support.
But despite the screen shots definitely showing that the problem, and after a week of deleting, reinstalling, hard-killing, and re-inviting, it seems that my Storm8 Support agent is out of ideas on how to correct the problem. My last communication from Storm8 Agent Snow was, "We don't see a problem."
I'm pretty sure that was intended as a dismissal, because I haven't had any communication from Storm8 Support Agent Snow since Wednesday.
I'm pretty sure that, if we were standing face to face, that Storm8 Support Agent Snow would have been 20% nicer.
I'm also pretty sure that it's easy to ignore people you don't have to actually see.
I really wish I were wrong about this. BUT, I'm sitting here thinking that I'm not.
And now I understand why people get so frustrated.
It would be nice to hear back from someone, but I'm pretty sure I shouldn't hold my breath.
Sincerely
JayJayBzz
aka Wondershire
So, I did as you suggested and "worked with" Storm8 Support regarding the problem with the name of my forest. (You'll recall that my Forest name does not display correctly when I visit, so therefore on the News Feeds of my neighbors it is displaying two different names! It does display correctly however when I send a gem.)
One of the forum moderators, SpiritWind00, offered to help and took screen shots of how my forest name appears. I believe she forwarded them to Support. I also took screen shots of the problem and sent them to Support.
But despite the screen shots definitely showing that the problem, and after a week of deleting, reinstalling, hard-killing, and re-inviting, it seems that my Storm8 Support agent is out of ideas on how to correct the problem. My last communication from Storm8 Agent Snow was, "We don't see a problem."
I'm pretty sure that was intended as a dismissal, because I haven't had any communication from Storm8 Support Agent Snow since Wednesday.
I'm pretty sure that, if we were standing face to face, that Storm8 Support Agent Snow would have been 20% nicer.
I'm also pretty sure that it's easy to ignore people you don't have to actually see.
I really wish I were wrong about this. BUT, I'm sitting here thinking that I'm not.
And now I understand why people get so frustrated.
It would be nice to hear back from someone, but I'm pretty sure I shouldn't hold my breath.
Sincerely
JayJayBzz
aka Wondershire
FOREST NAME STILL NOT RIGHT ~ Support no longer responding
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